Complaints and Consumer Duty
Complaints
If you are not happy with If you are not entirely happy with your recent experience, please raise a complaint by contacting our customer service team on 07512 526 631 or info@stamfordcycleco.co.uk.
We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 5 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 14 working days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.
Consumer Duty
- We endeavour to ensure that any finance products are suitable for our customers and ensure that customers are aware of all payment options.
- We endeavour to ensure that the price of any financial product or service is reasonable compared to the overall benefits.
- We endeavour to ensure that customers have all the information they need, clearly presented and in the right format, at the right time to make a decision.
- We endeavour to support every type of customer through every step of their financial journey.
