Postage & Returns
Postage & Delivery
We are a small business and post all of our orders out by hand, using Royal Mail or ParcelForce.
We try our best to get orders out to customers the same or next day.
Standard (2 - 4 Days) £4.95 | Express (1 - 3 Days) £5.95
Frame Courier Shipped (48hrs) £16.95
Bike Courier Shipped (2 Days) £49.95
Our bikes are fully assembled and checked by a qualified mechanic in our workshop before being boxed for shipping. Our shipping cost reflects this service.
Some simple assembly will be required when you receive your bike. If you need any help getting your new bike ready to ride, please give us a call.
If you would like a next day service, please let us know and we can arrange this for you.
If you need any advice with choosing the right product for you, please let us know. We're always very happy to advise. It's important to get the right size bike for example and it can be expensive to return frames or bikes if they are not right for you. Call us first and we can help you make the best choice.
Returns
The best way to let us know about a return is to contact us by telephone
We have a 14-day return policy for online orders, which means you have 14 days after receiving your item to request a return. You have another 14 days to return the item to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and Issues
Please inspect your order upon receipt and contact us immediately (and within 30 days) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund.
But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special/custom orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
